The customer

Based in Düdingen, Switzerland, Lehmann Computer has provided IT and security services to small and medium-sized businesses (SMBs) in their local region since 1999. Founder and owner Roger Lehmann leads a team of seven who work with various sectors of SMBs, including automotive repair, retail, administration, and schools. “Our key to success is teamwork,” Roger explains. “so we can accomplish a lot as a small company and meet the service expectations of our customers.”   

The challenge

With new security threats facing SMBs, Roger needed to educate his customers on security best practices, as well as find a more efficient way to deliver his security services. “The market is changing rapidly,” he says, “And for SMBs, there is still a lot of catching up to be done when it comes to ensuring good security is in place. The good news is there is a lot of potential to generate sales, but all of this takes time and you must have the right service model and solution to provide this.”

Roger believed the right solution would be a cloud-service licensing model where his costs could be fixed and his deployment could be simplified.

The solution

A long time AVG-Avast partner, Roger recently began migrating from the company’s Norman Security Portal to Avast Business CloudCare to support his new service model.

Through its cloud-based administration portal, CloudCare offers a simple way to implement and manage security services, such as Avast Business Antivirus Pro Plus, content filtering, online backup, email security services, and secure, single sign-on using centralized and highly customizable policies. Remote control capabilities are provided without additional cost, enabling the remote login support of any device under management.

“Using CloudCare, we are able to manage the security for our clients much more simply, and this saves us a lot of time. From the centralized portal, we can onboard customers in just a few clicks, schedule and automate services like antivirus and patch management, and have complete visibility into our customers’ networks through the solution’s dashboard. Everything is managed through a single pane of glass so it provides a good view of what’s happening and what is needed. This makes it easier to ensure protection is in place and plan proactively.”

The results

According to Roger, using CloudCare has enabled his team to automate more aspects of his security portfolio, improve customer service, and add new business. “We have added more service contracts, gained the ability to upsell and cross-sell more security services, and increased our CloudCare client base. At the same time, we have been able to reduce the number of customer visits and work faster and more efficiently.”

Making the switch to Avast Business CloudCare has also afforded the Lehmann Computers team these benefits:

• Improved operational efficiencies using CloudCare’s cloud-based security licensing model
• Better and faster service to customers using CloudCare’s service contracts
• Increased number of service contracts by 10%
• Increased Lehmann Computers’ CloudCare customer base to 900

“CloudCare’s flexible license model and efficient tools have enabled us to create a new business model, win new business and improve our response to customers’ security needs. Using CloudCare, we are fast and efficient, and this gives us a clear advantage over the competition.”

Learn more about Avast Business CloudCare, and discover how it can help you deliver security services more easily, more efficiently and more profitably.