As an MSP, it’s important to make sure that your SMB customers are up-to-date on the latest software. Did you know that many of them may be using older versions of Avast Business Antivirus that are no longer supported? To ensure your customers’ endpoint devices are fully protected and they have access to all of the new features that come with the latest version of the product, we recommend that you upgrade those devices to the latest version as soon as possible.
Avast Business will be retiring Endpoint Protection solutions versions 18.7 and below. If your customer has a Vista or XP device, Avast Business recommends that you upgrade to version 18.8. If your customer has a Windows 7 or higher device, Avast Business recommends that you upgrade to version 19.7 or higher.
Follow these simple steps to upgrade your customers today:
Upgrading devices in the Avast Business Management Console:
- Step 1: Log in to your console
- Step 2: Go to Tasks
- Step 3: Create a Program Update Task and assign all devices
Upgrading devices NOT connected to the console:
- Step 1: Open the Avast AV user interface
- Step 2: Go to Menu and then Settings
- Step 3: Select Update
- Step 4: Select Program Update
Upgrading devices in Avast CloudCare:
- Step 1: Log in
- Step 2: Select Company
- Step 3: Select Devices
- Step 4: Select Update Company
What happens if I don’t upgrade my customers to the latest version?
The product will not receive updates with the latest features and support, meaning that your customers’ devices may become vulnerable to viruses, malware, and other types of threats if they do not upgrade the product to the latest version. Also, your customer’s devices may no longer connect to the Avast Business Management Console and/or CloudCare.
How long do I have to upgrade my customers?
We recommend that you keep your customers fully protected and upgrade as soon as possible. Otherwise, please note that we will begin performing forced upgrades on July 31, 2020. But don’t worry, this will be a seamless process for your customers.
Reboot
Once your customers' devices have been upgraded to the latest Avast Antivirus client version, a reboot will be required to complete the upgrade. The device reboot dialogue box will appear on the device, which the user can accept to reboot or postpone for a certain period of time. We recommend you reboot your device as soon as you receive the notification to ensure your device is protected.
If you have further questions or need assistance, please contact your Account Manager.
