Staying safe during the COVID-19 outbreak
As the Coronavirus spreads, the IT infrastructure of businesses, governments, and educational establishments has come under increasing pressure.
Many of your SMB customers are currently putting new measures into place such as working remotely, and shifting in-person meetings and classes to online/virtually delivered courses. This puts existing infrastructure under additional pressure, as well as creates exposure to more security risks.
All of this extends to each of our channel partners and business customers. By having to adapt to new working arrangements, many businesses, as well as their IT infrastructures, will be put through a rigorous test, especially from a security standpoint. We want to reassure you that we are here to help not only by delivering security to your customers but also by providing you with the technical and product support that you need to be effective at your job, as well as share with you our best practices on how to manage virtual (remote) teams while maintaining same productivity and making sure that your customers’ security is not compromised.
Your safety and security, as well as that of your SMB customers, is of the utmost importance to us, and we will work tirelessly to help you stay safe, informed, and have the support you need to manage increased workloads with reduced resources.
With our channel and business community in mind, let’s look at a few facts and highlight areas to keep in mind and precautions to take.
To minimize in-person contact and reduce the spread of COVID-19, companies are either mandating or recommending remote work options.
The reality is, some SMBs may not be as prepared as others with the right infrastructure and tools to safely enable remote work. And as COVID-19 ramps up, the volume of remote workers will grow.
COVID-19 phishing and web scams are also on the rise, taking advantage of anxious workers and reminding us of the importance of safe computing. From health advice to workplace policies, the scams offer COVID-19 updates or request urgent action for safety, all focused on triggering clicks on malicious links and attachments.
These have been delivered via phishing emails with attachments or website links. It’s also important to note that website registrations for COVID-19 are also on the rise, so expect even more malicious websites.
Here are just two examples:
To keep network connections and web browsing secure and private from any location, implementing fundamental security measures for you and your customers is crucial:
There is little doubt that the number of remote workers is going to increase. All of this puts new pressures on IT and presents security implications. Without advanced security controls in place for remote access, connecting to the company network from new locations can create vulnerabilities. Remote workers must have the ability to safely connect to company networks, and securely access files and data — all without risk of web and email threats, or network disruptions.
If you have any doubts or concerns on how to ensure that your customers are able to run their operations remotely without compromising security, Avast Business is here to help. Feel free to contact us at https://www.avast.com/business/support or https://www.avast.com/business.
Keeping calm may not be easy when your customers suddenly shift to work remotely, and you’re the IT support desk.
Anticipating user needs will help you manage the resources and time needed to respond. Being proactive can help you not only stay ahead of needs and prepare strategies, but also demonstrate your value to your customers.
At Avast, we care not only about the health of your business and customers, but about you as well. We encourage you to reach out to our team or your account managers, with any questions or needs. As always, we appreciate your dedication and support.
Managed service providers (MSPs) are uniquely positioned to help SMBs protect against the biggest cyberthreats they face today.
How SMBs can keep data and devices protected - no matter where work is being done.