Business Security

Meet Avast's Business Remote Control

Katherine Little, 13 November 2020

This services makes it possible to connect, access, and assist from anywhere and everywhere

We’re excited to announce the official launch of our newest service in the Avast Business Multi-tenant Management Console: the Remote Control.

The Avast Business Remote Control provides IT administrators instant remote support to their users anytime, anywhere. With this tool, IT admins can quickly and securely connect to a user’s device, access files and applications, and help troubleshoot issues in real time – saving both time and money. 

Using this service, admins can provide instant remote support to customers who are working from anywhere due to Covid-19, so everyone can stay safe.

Connect, access, and assist – from anywhere

Enjoy free access to the Basic Remote Control version with limited sessions and duration. If you need additional unrestricted sessions, you will have the option to upgrade to the Premium version in the console. In the table below, we break down the differences between the basic and premium versions of the service.

 

Basic Remote Control

Free with any Avast Business solution

Premium Remote Control

Starting from $49.99/Mo.

Number of sessions per month

5

Unlimited

Session duration in minutes

5

Unlimited

Number of concurrent sessions


(how many devices you can connect at the same time)

1

1 or Unlimited



Number of admins & devices

Unlimited

Unlimited

For the complete list of features and benefits, download the datasheet here

Ready to try our free Basic Remote Control service?

Follow these simple steps to get started:

  • Log in to the Avast Business Multi-tenant Management Console

  • Go to your Account > Subscription page and make sure the Basic Remote Control service is enabled

  • Go to your customers devices page

  • Enable Remote Control for the devices that you wish to remotely connect to
    • If the Remote Control service is not installed, click on the + toggle next to your device and click on the install button next to BRC.
  • Click on the Connect button

Note: The Basic Remote Control is now part of the installer setup as an option when downloading the installer file. 

The need for remote support is going to keep on growing long into the foreseeable future. Now is the time to invest in the right tools that will enable the shift to a more productive support program for your customers.