Tips & Advice

How iOS users can stay protected against iScam threat

Gracie Roberts, 20 July 2015

How iOS users can stay protected against iScam threat

iScam displays a "crash report" to affected users. (Photo via Daily Mail) iScam displays a "crash report" to affected users. (Photo via Daily Mail)

It’s a common belief (and myth) that Apple products are invincible against malware. This false line of thinking has recently again been refuted, as iPhone and iPad users have been encountering a ransomware threat that freezes their Internet browsers, rendering their devices unusable. The ploy, commonly known as iScam, urges victims to call a number and pay $80 as a ransom to fix their device. When users visit an infected page while browsing using the Safari application, a message is displayed saying that the device’s iOS has crashed “due to a third party application” in their phone. The users are then directed to contact customer support to fix the issue.

How to clean your system if you’ve been infected by iScam

  • Turn on Anti-phishing. This can be done by visiting Settings > Safari and turn on ‘Fraudulent Website Warning’. When turned on, Safari’s Anti-phishing feature will notify you if you visit a suspected phishing site.
  • Block cookies. For iOS 8 users, tap Settings > Safari > Block Cookies and choose Always Allow, Allow from websites I visit, Allow from Current Websites Only, or Always Block. In iOS 7 or earlier, choose Never, From third parties and advertisers, or Always.
  • Allow JavaScript. Tap Settings > Safari > Advanced and turn JavaScript on.
  • Clear your history and cookies from Safari. In iOS 8, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data. To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.

Check out Apple’s support forum for additional tips on how to keep your device safe while using Safari.