Tips & Advice

Help others with their computer issues using Avast Remote Assistance

Deborah Salmi, 1 April 2015

Help others with their computer issues using Avast Remote Assistance

Avast Remote Assistance gives you access to any other computer with Avast installed.

Do your friends and family always call you when they run into a problem with their computer? Forget driving across town to help them out - if they are also Avast users, you can remotely access their computer.

remote assistance mum-EN Avast Remote Assistance makes it a lot easier on the family IT person.

How to use Avast Remote Assistance

If you are the IT expert, the person in need of help has to request assistance from you. Instruct them to open the Avast user interface. The easiest way to find it, is to go to one of the four tiles on the Overview screen, and click on the small menu icon in the top right corner. A drop-down selection will open. Choose Remote Assistance.

remote-assistance-UI Customize your Avast Overview screen for fast access.

Next, tell them to click the blue Get Assistance button. Avast will generate a code that they need to provide to you. They can transfer the code to you by telephone, email, or chat. Make sure they understand that by sending the code they are granting you remote access to their computer. After you take control, this dialog disappears automatically.

When you receive the code, you will copy it into the box on your Avast's Remote Assistance screen. Follow the directions to connect. When the connection is established, this dialog disappears and the remote desktop window appears.

To close the connection, press the Alt+Shift+End shortcut.