Protecting over 230 million PCs, Macs, & Mobiles – more than any other antivirus


November 3rd, 2013

How do I access the Avast Virus Chest?

howto2_enQuestion of the week: What goes into the Virus Chest, and how do I get to it?

Potentially harmful files are stored in a safe and completely isolated place called the Avast Virus Chest. This area quarantines infected or otherwise suspicious files away from the rest of the operating system so they cannot cause damage to your other files or your computer. When files are in the Virus Chest, they are not accessible to any outside process, software application or virus and also cannot be run there. There is no danger in storing files there.

How to open the Avast Virus Chest

To open the Virus Chest, right click on Avast’s little orange ball icon in the system tray in the bottom right hand corner of your computer. Select Open Avast user interface from the menu. Another way to open the user interface is to double click the desktop icon.

From the main menu, select Scan, then Scan for viruses, and then click the Quarantine (Virus Chest) button at the bottom of the screen to open the Virus Chest window.

If Avast 2015 detects an infected or suspicious file, it will try to repair it at first. Unfortunately, some files cannot be repaired so Avast will try to move the file to the Virus Chest. If the infected file refuses to move to the Virus Chest, it will be automatically deleted from your computer.

How to set up quick access to the Virus Chest

For quick access to the Virus Chest, you can assign it to one of the four shortcut squares in the Avast user interface. To change which function you see, click on the drop-down menu icon in the top right hand corner of the square. There you will find a choice to place the Virus Chest right on the Overview of your Avast product.

Once you have the shortcut on the user interface, then simply click it to open the Virus Chest.

To learn what you can do with files in the Virus Chest, go to our blog How to use the Avast Virus Chest.

This video gives you a good overview.

Thank you for using avast! Antivirus and recommending us to your friends and family. For all the latest news, fun and contest information, please follow us on FacebookTwitter and Google+. Business owners – check out our business products.

  • http://bob3160.blogspot.com/ bob3160

    The Virus Chest is still reachable through the User Interface in the following way:
    Open the UI, select Statistics then Component Status then look for and click on “items stored in the Virus Chest”
    What I outlined in my little video simply made it easier and faster. :)

  • Peg

    Is it safe once a virus is in the chest to delete them?

  • http://bob3160.blogspot.com/ bob3160

    I would wait a month to make sure it wasn’t a false positive. If at the end of the month it’s still detected and you haven’t come across a program affected by this detection, then deleting it should be fine.

  • Tony Gale

    How do I open a file that is a false positive? It keeps moving it back to teh chest

  • Grzegorz Matusiak

    My Archeage EARLY START was wasted because of this !

  • trece

    how to view files in the virus chest?? some of my very crucial info was moved to the virus chest

    • //blog.avast.com/ Deborah Salmi

      Open the Avast user interface>Scan>Scan for viruses. At the bottom
      of the screen, you’ll see a link to the Quarantine (Virus Chest).

      • Sarfaraz

        thnx jani

  • Ishara

    I need to get a file from the chest but every time i try to restore it or extract it, avast pops up and takes it back to the virus chest. But i really need some files, is there anyway I can access them without harming my laptop?

    • The Saint

      restore and add to exclusion

  • Subhash

    if avast antivirus uninstalled how do I recover the files from which were in chest?

  • http://batman-news.com Usep Saepulloh

    Thank you, this is very helpful. I reported a global exclusion (false positive) for a program file (daemon tools lite v. 4.4.9). Thank you Avast!

  • Robert Smith

    I DON’T WANT TO STREAM A VIDEO….JUST TELL ME …HOW… to access the virus chest in avast 2015. Thank you.

    • //blog.avast.com/ Deborah Salmi

      Sorry for the inconvenience, Robert. The design for Avast 2015 has changed, so things were shifted around a little.

      Open the Avast user interface>Scan>Scan for viruses. At the bottom of the screen, you’ll see a link to the Quarantine (Virus Chest).

      • Ron Stoppable

        Agree with Robert, though sans the caps lock. For me, just the fact that I’m accessing my A/V means I’m already annoyed about something and not in the mood to look under, behind or around…or listen to some gravelly voiced ‘evangelist’ tell me how I could have made it easier if I’d only…

        **eye roll**

        Your answer (interface>scan etc) might best be located in bold, 72 font just below the title of this post.

        Just sayin’.

        • berlihingen

          “bold, 72 font just below the title of this post”, – and above AV main window too!

  • Deezy

    This program makes it impossible to find this virus chest. Program is a piece of TRASH

    • //blog.avast.com/ Deborah Salmi

      Sorry for the inconvenience, Deezy. The design for Avast 2015 has changed, so things have been shifted around. That doens’t make the whole program into a piece of trash. I hope you will reconsider. :)

      Open the Avast user interface>Scan>Scan for viruses. At the bottom of
      the screen, you’ll see a link to the Quarantine (Virus Chest).

      • Deezy

        Nah i just deleted it and downloaded a full version trial hack of something better. lml

  • //blog.avast.com/ Deborah Salmi

    When a suspicious file is detected, the default action is to move the detection to the Avast Virus Chest. The virus chest is a protected area where the file can do no harm. Anything that you send to the chest can be left for a few weeks. If after that time you have suffered no adverse effects from moving these to the chest, scan them again (inside the chest), and if they are still detected as viruses, delete them.

  • Dolph Jansens

    Have been a very satisfied Avast for many years, but pondering whether to update to the 2015 edition or not. I have a real concern that Avast consigns potentially harmful files (PUP) automatically to the virus chest without asking for my input.
    This has lost me over 1GB of download data in the last few days.
    Of course I can go the the chest and restore a file and add it to exceptions rules, but the blessed file goes straight back to the chest and prevents me from completing a download. Not great for real client satisfaction. Is there a solution to this or do I go shopping around?

    • Mitchel Capizzi

      I’m in the same boat. Avast has lost my business for this very reason; the goal of a consumer antivirus is safety that doesn’t get in the user’s way. This is an epic fail for that reason.

      I’m a software developer, and it’s impossible to run development tools because of the low frequency of their installation and use; any time I try to run performance and memory profilers on my products, I’m led on a merry chase after my files that Avast decides should be in the chest simply because only developers use them. Foolish feature, please remove or disable by default. In the meantime I’ve just disabled the file system scanner entirely. Not the best option, but since my employer uses Avast, I have no choice but to have it present, and I won’t sacrifice productivity for this.

      • Justa Dude

        See another comment I just posted on this page: Add your developer paths and trusted download folders to the exclusion list, problem solved.

    • Justa Dude

      The Restore and Add to Exceptions is broken. It restores but doesn’t add to exceptions. I just posted another note about this to this page. Add the path Exclusion manually and it will work.

  • Graham Melia

    thanks for this, my avast deleted my hl2.exe and no source games would run

    • Mikel Rose

      You’re not the only one. How did you get it to reinstall without it being a ‘virus’?

      • Graham Melia

        I didn’t, all I did was add hl2.EXE to the virus chests exclusion list and hey presto

  • besplatan

    Why did I have to watch a fucking video?!

    • Not Deshdrohi

      thank god its not a slideshow.

  • bruce

    after years of using a s/ware program avast now decides to put it in the virus chest.add it the exclusion list-but still avast decides to put it in the virus chest.
    I decide to pay avast a fee for service to clean up my windows registry-because they say that’s why I have a problem.I have waited on the phone with a recorded message telling me wait time is approx1 minute-that was 50 mins ago
    what a rort– I want my money back
    if they had of told me the wait time was approx. 45 mins I would have tried some other time-instead now I have to hang up-fucking joke

  • Robert Brown

    how to do get the files it took out of the zip files back into the zip files? It scanned a bunch of old files I had, and ripped the files out of them… all were false reports. I have tried every combination in the vault and they aren’t going back in. There are over 75 files it affected. This is going to be a real PITA to do it manually.

  • Nebojša Ilić

    How to view full location where the virus was found.
    Pop-up only say c://Program Files……..virusname.exe

  • zsepcfo

    I hate when people overvideo everything. You could have written what the 1-minute showed in one sentence that could be read in about 3 seconds.

  • https://www.hammyhavoc.com/ Hammy Havoc

    I’m a fan of Avast! and have been using it since ALWIL in the 90s, but I find issue with this video guide trend that more and more companies are adopting; it’s a ten second scan of a paragraph versus wasted bandwidth, battery and minutes of time watching a video. By all means, include both a video guide and a text based one, but for professionals there just aren’t enough minutes in the day, and for users in areas of bad cellular coverage, almost useless.

    • //blog.avast.com/ Deborah Salmi

      Thanks for your opinion, Hammy. There are others like you that do not have the time to view videos, so we have created other ways to find answers. Please visit our support page http://www.avast.com/support. There you will find FAQs for self-help, a toll-free number for phone support (be sure to read what the free support covers), a link to our Avast forum where you can ask a question, and a way to submit a ticket to our technical support team or customer service.

  • Swaroop Misra

    How do I retrieve some deleted jpeg image files that were deleted by avast antivirus?

    • //blog.avast.com/ Deborah Salmi

      Avast does not delete files. When a suspicious file is detected, the default action is to move the detection to the Avast Virus Chest. The virus chest is a protected area where the file can do no harm. Anything that you send to the chest can be left for a few weeks. If after that time you have suffered no adverse effects from moving these to the chest, scan them again (inside the chest), and if they are still detected as viruses, delete them.

  • PenName

    After having avast scan my computer, a bunch of my vital programs that keep my computer functioning were moved to the virus and I can’t get them back out, suggustions?

    • //blog.avast.com/ Deborah Salmi

      Thanks for posting your issue on the Avast blog. We want to assist you, but we require additional information to give you the best service. Please take a few minutes to submit a ticket to our support team using https://support.Avast.com/Tickets/Submit. Using this efficient system, we will communicate with you and work to resolve this together. Thank you.

  • farmingtun

    I was pretty upset when Avast moved a dll from Nero burning ROM portable to the chest. I could not find the chest until I googled and found these instructions. I restored the dll and everything is back to normal thank goodness (been using this prog over a year, until today nothing was wrong). The guy narrating the instructions sounds kinda creepy, it felt like he was letting us in on a deep secret, hmm?

    • http://www.avast.com Deborah Salmi

      If you would prefer to read about the Virus Chest, then please visit our FAQs. You will find all kinds of information there about accessing the chest, settings, moving files, scanning files, extracting files, and more.

    • //blog.avast.com/ Deborah Salmi

      If you would prefer to read about the Virus Chest, then please visit our FAQs, https://www.avast.com/faq.php?article=AVKB21. You will find all kinds of information there about accessing the chest, settings, moving files, scanning files, extracting files, and more.

  • Turtletronic

    I’ve been playing Gaijin’s “War Thunder” for days until AVAST decided to quarantine the ACES.EXE. No, I *CANNOT* shift the file out of quarantine and add it to the whitelist. No matter what I try, AVAST *ALWAYS* moves it back to quarantine again even if the the file is 100% virus-free (fingerprint okay).

    Only way to play: EXCLUDE (!) the WHOLE (!) War Thunder folder … nice one, AVAST. I actually pay for this “service” and am pretty upset. False positives can be accepted (shit happens), but utter non-compliance regarding direct user input can not. Especially as AVAST did not previously ask for action or even warn me.

    And really: hiding the quarantine box, in micro-print, under “SCAN”, just because someone thought it was a good idea in terms of “redesign” … ? *facepalm*

    • http://www.avast.com Deborah Salmi

      Hi Turtletronic,
      I am sorry to read about this inconvenience. Any suspicious file, or file incorrectly identified as infected, can be submitted to the Avast Virus Lab for further analysis after it has been moved to the Virus Chest. Most of the collected samples are analyzed by a number of automated processes. All other samples, e.g. false positive files, need to be processed manually by our virus analysts. Please submit a sample so the Avast Virus Lab can determine how/why it’s detected. Use this form . This FAQ explains more about submitting the file.

    • //blog.avast.com/ Deborah Salmi

      Hi Turtletronic,
      I am sorry to read about this inconvenience. Any suspicious file, or file incorrectly identified as infected, can be submitted to the Avast Virus Lab for further analysis after it has been moved to the Virus Chest. Most of the collected samples are analyzed by a number of automated processes. All other samples, e.g. false positive files, need to be processed manually by our virus analysts. Please submit a sample so the Avast Virus Lab can determine how/why it’s detected. Use this form, http://www.Avast.com/contact-form.php?subject=VIRUS-FILE . This FAQ explains more about submitting the file, http://www.Avast.com/faq.php?article=AVKB21#idt_07.

  • Vijay

    Dear Deborrah – I restored the file from Virus to original location but now I can’t see the file in that location, please help

  • Justa Dude

    Wow, a lot of anger here. I think people need to calm down. Yeah, vid wasn’t necessary, but in less than a minute the info was conveyed. I’ve also read unfortunately “people don’t read anymore”. There needs to be some balance. This
    vid also shows how to modify that unnecessarily small overview area to suit our
    own preferences. I thought that was kinda cool.

    Open the virus chest, right click any file for options to Restore file or Delete permanently.

    @Avast: Restore and “Add to Exclusions” does not work in 2015!

    To exclude a path, go to main form, down to Settings, and on top General page, go to Exclusions. Set path as c:path*.

  • Mike Tarnow

    tried to restore an item from my virus chest because its a win32 file making my computer DOA without it, but the restore wont work. It remains on the list and doesnt change anything

  • Saywha2

    Good one bob.

  • Марио Кукуцов

    FUCK YOU AVAST FUUCK YOU
    YOU TURNED FROM THE BEST ANTIVIRUS SOFTWARE TO A HALF DESCENT STORE FRONT FOR YOUR SHIT PREMIUM SHIT F YOU.

  • ass

    Creepy voice, and agree with other posters – 2 lines of text would have told me what the unnecessary youtube download did.