We got extremely happy and satisfied when our work helps the others. Some days ago, avast! Mobile Security made an user happy. Antonio Fagner Ramos lost his phone and could get it back later. Working in technical support at a security company, we face problems every day: viruses attacks, personal data stolen, data and financial losts. With the mobile technology taking more and more space nowadays, to lose our mobile could be a headache: personal data, time, money, phone plan suspension, change the passwords saved in the local browser... When we face a successful story like this one, it makes our day, it makes us happy and gives motivation to our work.
Let's give the word to our hero Antonio.
1. Fagner, how did you get in contact with avast! at the first time?
When I start in computer technology world, I always liked the computer most and, because of this, I've used a lot of protection and security tools, lots of free antivirus and always got troubles. I finally found avast! in a download site, one of these respected and well known sites. I've installed the avast! Free Antivirus in my desktop and the first thing that got my attention was the interface and the voice of the lady saying my avast! got updated... Since then, I've got no more issues with virus, spyware and things like that, and each time I format my disk I quickly install avast! again.
2. Can you tell us your experience of losing your phone?
Depressing... I've bought my phone two months ago, a LG Optimus. Like any other Brazilian, I've payed in easy installments. I used it not only to make calls, but also for a lot of things. My work demands GPS and remote connection, because I work outside, giving software support to the others. So, I've got depressed... I've gave the phone myself and I'm not that kind of guy that buys many things for myself easily, because I think more in my own family.
3. And so, how could you get your phone back?
In the same night I've lost the phone I've entered the avast! portal with my login and password to get access to my phone data, specially the GPS location. At the beginning, I felt frustration because the mobile did not answer to any command. I thought I've made some wrong configuration and got skeptic of recovering it. Two weeks later I've got a message from avast! Mobile Security with the SIM card number that was changed in my device along with its GPS coordinates. I've collected all these data, the police report and other evidences that could help me get my phone back. I've decided to call that number. Someone was answering it... We talked friendly each other. I've explained that my phone was being tracked and to save problems I've suggested him to give it me back. We manage to meet each other in a public place and he gave it back to me.
4. Where do you look for avast! support when you need it? Forum, Facebook, FAQ...
Frankly, I'm an advanced user and I have to be well informed about technology, and up to now, I did not need any help with avast! The application is very intuitive and I do not have any trouble. I believe that, if I need it, I'll be very closely followed by avast! team wherever I am...
5. How did you describe your perfect day?
Well... a perfect day... For a guy that works very hard all the year, looking for happiness, health and prosperity, to be side by side with my wife and daughter is a perfect day for me... So, in my life, there is not only a perfect day... There are many!