Bad Definition Update
First, I want to thank everyone that left comments on my previous blog entry and on Ondrej's forum entry. We appreciate all the comments—positive and negative. And, if you are still having problems, please do contact our support and they can help you. You can reach them via http://support.avast.com/index.php?languageid=1&group=eng. From that page you can get help on our forum—just post a question and someone (an avast employee or a community member) will help you. Or send a trouble ticket directly to our support staff.
As I had promised in the earlier post, I am giving an update on steps we are putting in place to protect against such an occurrence again in the future. Three key elements of the current process are that:
The major change we have made is to absolutely mandate that no one other than this small group is allowed to publish virus updates. There are no exceptions to this policy—even myself, our CTO, and other members of the virus research team are not allowed to publish virus updates. We believe that our process itself is very good and the failure came about only because someone outside this small team did the publication. We have added some safeguards though to ensure early detection and remediation of any future problems. These include:
So once again, very sincere apologies and we thank you for your continued confidence in us.