Protecting over 230 million PCs, Macs, & Mobiles – more than any other antivirus


Posts Tagged ‘technical support’
May 6th, 2015

Support for older Avast versions will end

At the end of this month, Avast will end product enhancement support for older consumer versions of Avast Antivirus – we will not be ending security support for these products. Customers will continue to receive threat updates and will continue to be fully protected. The versions are 8.0.1497 and lower of the following products: Avast Free Antivirus, Avast Pro Antivirus, Avast Internet Security, and Avast Premier.

People using older versions will continue to receive virus definition updates and be protected. However, we recommend everyone to upgrade to the new version to benefit from better detection rates and new features.

Avast boxshots

Update to Avast 2015 for maximum protection.

A good antivirus program is a necessity to protect your Windows PC from malware attacks, to keep your computer running smoothly, and to protect your online identity and personal data. Over the past 3 years, Avast engineers have improved our database of known virus definitions, the mechanism in which  zero- day and widespread malware are detected, and the frequency of streaming updates sent to our customers. Avast 2015, with its unique Home Network Security feature which scans your home network for potential risks, is our best performing security product yet.

After May 31st, 2015, Avast will no longer provide patches or technical support for versions 8.0.1497 and lower. Please update to the latest version so you can benefit from the enhanced features and higher detection rates that protect your computer from malicious attacks. This update is also recommended because the latest version is compatible with Windows 10.

If you are running an older version of Avast, you can easily move to the latest version of Avast 2015.

How to check for the latest version and do a program update

If you need to update later, here’s a quick way to do it.

  • Right click on the orange Avast ball icon in the system tray.
  • Select Update from the menu and then click Program.

The update screen in the Avast user interface shows you the overall progress of the program update. When it’s done you will be asked to restart your computer. Click Yes to reboot immediately. Once the computer is restarted, information about the update may appear. If you are using a paid subscription, then your protection will be valid for the remaining period of your subscription.


Why to upgrade

  • Better detection rates
  • Easier technical support
  • We fixed bugs and problems that still might exist on your current version
  • Receive further program updates to ensure best protection
Av-Comparatives data

Avast 2015 has better detection rates than older versions. Update as soon as possible for maximum antivirus protection.

If you prefer an older version of Avast and require technical support, you will still receive virus definition updates and be protected, but our support team will ask you to update the product first before we can assist you.


August 6th, 2014

How to find the right avast! customer care option for you

howto2_enAVAST has built a business out of protecting people and their devices from cyberthreats for 25 years. In fact, nearly 220 million PCs, Macs, and Androids are entrusted to our safe-keeping. Our goal is to keep our customers safe, so if you ever need assistance with an avast! security product, we are available to help you. Whether you like to do-it-yourself or if you need someone to talk you through it, there are several ways that we provide customer care and satisfaction.

The support page on our website is the place to start.

For the do-it-yourselfers


If you want to better understand how avast! products work, then visit our Frequently Asked Questions (FAQs) to find quick answers for yourself. There are guides to our antivirus products for computers and mobile devices, plus FAQs for our business products and programs such as avast! GrimeFighter.


The avast! Antivirus channel on YouTube has tutorial videos that show you how to purchase, install, and activate avast! products. The avast! Customer Support playlist has video tips and tricks that will help you when using avast! security products.

If you have a need or suggestion for a video tutorial, let us know in the user comments and we will create it.


The avast! blog is a good resource for how-to posts along with product news. You can search for your topic or look in the different categories for articles. The blog is available in multiple languages. Just like the videos – if there is something you want us to write about, please let us know.

When you need more help

Community Forum

The avast! Community Forum is frequented by experienced avast! users, developers, product managers, and sometimes even our COO, Ondrej Vlcek. You can search the forum for similar issues to yours or ask a question, even get assistance cleaning malware. This is a great source of information, but remember you are talking to real people, most of them volunteers, so be polite. Read more…