Longtime channel partner uses latest Managed Workplace solution to improve service delivery and elevate the customer experience
SolutionOne is an IT company providing managed services and solutions to businesses ranging from legal and engineering firms to churches and plumbing companies, located throughout the U.S. The company is a high-tech evolution of an 85-year-old family business based in Nebraska, which is why the majority of its customers reside in Omaha and Lincoln. “Our core client base reflects midwestern values, and our customers view loyalty as very important,” explains President John Kuchta.
At SolutionOne, John leads the managed services division, and for him, sales strategy and operations are the top challenges right now. His immediate focus is driving growth for the company's managed services.
“We have worked with the AVG-Avast team for nearly three years, and their support has been especially critical with getting us up to speed on the Avast Business products and positioning them effectively to generate leads for our managed services team,” says John. “Our goal is leveraging the security services in the Avast portfolio to increase sales numbers, re-energize our existing accounts, and grow our managed services offering.”
Moving to a security solution that was a better fit for his customers’ needs, John made the switch from Continuum to Avast Business Managed Workplace. “We have upgraded to the latest Managed Workplace version for all of our customer sites. We believe the remote monitoring and management platform is leagues above the systems we have used in the past. The amount of valuable data, ease of scheduling tasks, and accessibility to the systems under management is an immense help in our day-to-day business.”
The SolutionOne team is using the Managed Workplace service plans to help standardize its onboarding. John’s team also gains tremendous value in the site security assessment tool. Using it, John can conduct health checks on customers’ networks right from the RMM, generating real-time assessments that clearly show any security risks and list all the actions needed to secure devices and workstations on every network.
“The security assessment is huge for us,” John adds. “I’ve sold half of the accounts that we cover simply on the advantages of security alone. This tool gives us a number to point to, and we can show the customer any areas that are not being covered completely. We can then discuss how we can raise that security score.”
Working with the AVG-Avast team, John has driven improvements in service delivery, customer experience, and sales numbers. “The tools, technology, and account support from Avast Business have made positive impacts on our business. We are getting glowing reviews from customers about our responsiveness and attention to their needs. This has led to real numbers on the sales side as we have been able to sign customers for second and third-year contracts based on our performance and service. These are the tangible results of a strong partnership.”
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