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Archive for the ‘How to’ Category
August 31st, 2015

How to keep your Facebook business page secure

Managing the security of your Facebook business page is important to maintain a good reputation.

Nowadays we can hardly imagine a successful business functioning without digital marketing. When we say digital marketing Facebook comes to mind immediately. The most popular social platform with more than one billion users all over the world is a massive communication platform not only for the individuals, but also for brands and their consumers.

Community managers update Facebook for their company

Everyone working with your company Facebook page should know how to keep it protected.

Freelancers, owners of small local businesses, and large corporations; all of them use Facebook to promote their products and talk with their customers. In this blog post we will show you how to keep your Facebook page safe from the bad guys.

Manage the managers

Even if you are a small business, managing all your social media efforts by yourself can be difficult. Don’t try to control everything, it’s impossible and you will end up with micromanagement overload with unnecessary work. Instead, control the roles of your co-workers and educate them!

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August 25th, 2015

Technical support phone scams are still going strong

Every day, millions of people get scam phone calls. In the U.S. alone there are more than 86 million scam calls each month.

Consumer phone scammers often use cheap robocalling services; automatic dialers that make thousands of phone calls every minute for a low cost. They hope to catch someone who is not aware of the system or hasn’t heard of phone scams. A recorded message will say you qualify for a special program to lower your credit card interest rate or that something is wrong with your computer. When you press a number to learn more, the scam kicks in. The unfortunate victims are often elderly people, recent immigrants, and young college students.

Elderly people are targeted for phone scams

Elderly people are targeted for phone scams

‘We have detected a virus’

The most popular type of phone scam is the bogus tech support claim. The one that has been around for a few years (also read Don’t be fooled by support scams) involves a caller claiming they are a computer technician employed by Microsoft, McAfee, or even, Avast. They say they have detected a problem, commonly a virus or malware, on your computer and can fix it for a fee – sometimes as high as $450.

Once the frightened consumer agrees, the phone scammer has them download software for remote access. You can imagine what changes a crook can make to computer settings which allows them access later.

Other tactics tech support scammers take include:

  • Enroll their victim in a bogus computer maintenance program
  • Collect credit card information to bill for services
  • Install malware that can steal personally identifiable information like passwords and account numbers

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August 18th, 2015

Could someone be watching you through your webcam?

A few weeks ago in Toronto, Chelsea Clark and her boyfriend were snuggling in their own home watching Netflix together on his laptop. This sounds very similar to what lots of people do to relax at home in the evening. What makes this story stand out is that someone was in the room with them.

covering a webcam

Some people cover the webcam with a bandage to protect their privacy

Turns out that the next day when Clark looked at her Facebook page, she saw intimate images of herself and her boyfriend from the night before sent from an unknown person. The person, identified as Mahmoud Abdul in Cairo, Egypt, uploaded the pictures with a message that said “Really, cute couple [sic]”. The pictures were apparently taken from the laptop’s webcam.

This type of story is not new. This past March, a young man turned himself into the FBI and was sentenced to 18 months in federal prison for the computer hacking of Miss Teen USA, Cassidy Wolf. He watched her through her computer’s webcam for months, and took intimate photos of her in her own bedroom. He then attempted to blackmail her, asking for money for not posting the videos and photos.

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August 14th, 2015

10 ways to ensure your security while shopping online

That online shopping increases day by day is not news. If you are an average user, you are probably already aware of the normal precautions and have taken them yourself. Ease of use and convenience when browsing for different products or searching for the best prices has improved greatly. However, at the same time, online threats and frauds have also increased exponentially. Therefore, from time to time, all of us must review our behavior and think again if our habits are secure.

Follow a few simple tips to stay safe while shopping online

Follow a few simple tips to stay safe while shopping online

Best practices while online shopping

1. Use your own computer or mobile device when shopping. It seems obvious, but you cannot trust a computer that does not belong to you, even your best friend’s computer. It might not have appropriate protection and it could already be compromised by malware. So, always use your own device, install an anti-malware solution and before you start doing anything that involves your money, scan your network to discover if it is safe.

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August 10th, 2015

How to scan and remove viruses when your computer is offline

Some sophisticated viruses hide when you turn on your computer (also known as booting up your computer), and even antivirus software like Avast, with its boot-time scan feature, can be prevented from seeing it. If you believe your computer is infected with a virus, the first step you should take is to download and install Avast Free Antivirus and run an entire system scan. If for some reason you are unable to do that, and you have exhausted all other alternatives, like asking our support team for help by submitting a request online at, then you can create an Avast Rescue Disk that will scan, detect, and remove most malware. This bootable version of Avast attacks a virus from outside of your computer system, catching it before it hides or camouflages itself.

rescue disk

To run a virus scan when offline, create an Avast Rescue Disk.

You can create the Avast Rescue Disk from any Avast product. All you need is an uninfected computer with Avast Antivirus 2015 installed and an empty USB flash drive (make sure it is fairly new so that it supports booting) or a blank recordable CD/DVD.

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July 23rd, 2015

Microsoft releases emergency Windows patch after discovery of critical security flaw

With the release of their newest operating system just days away, now is not the most convenient time for Microsoft to be facing and dealing with security bugs. However, two thirds of all 1.5 billion PCs operated by Windows across the globe were recently left vulnerable due to a security flaw found in nearly every version of Windows, including Windows 10 Insider Preview.

If you use Windows, the time to update is now!

If you use Windows, the time to update is now!

The flaw (MS15-078) lies within the Windows Adobe Type Manager Library and can be exploited by cybercriminals to hijack PCs and/or infect them with malware. Users can be attacked when they visit untrusted websites that contain malicious embedded OpenType fonts. Microsoft explains more about the threat in a security bulletin advisory:

An attacker who successfully exploited this vulnerability could take complete control of the affected system. An attacker could then install programs; view, change, or delete data; or create new accounts with full user rights.

There are multiple ways an attacker could exploit this vulnerability, such as by convincing a user to open a specially crafted document, or by convincing a user to visit an untrusted webpage that contains embedded OpenType fonts. The update addresses the vulnerability by correcting how the Windows Adobe Type Manager Library handles OpenType fonts.

The flaw has been classified as critical, which is Microsoft’s highest measured level of threat. Anyone running Windows Vista, Windows 7, Windows 8 and 8.1, Server 2008, Server 2012 and Windows RT are affected by the flaw. Microsoft’s online Security TechCenter includes a full list of affected software and additional vulnerability information.

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July 20th, 2015

How iOS users can stay protected against iScam threat

iScam displays a "crash report" to affected users. (Photo via Daily Mail)

iScam displays a “crash report” to affected users. (Photo via Daily Mail)

It’s a common belief (and myth) that Apple products are invincible against malware. This false line of thinking has recently again been refuted, as iPhone and iPad users have been encountering a ransomware threat that freezes their Internet browsers, rendering their devices unusable. The ploy, commonly known as iScam, urges victims to call a number and pay $80 as a ransom to fix their device. When users visit an infected page while browsing using the Safari application, a message is displayed saying that the device’s iOS has crashed “due to a third party application” in their phone. The users are then directed to contact customer support to fix the issue.

How to clean your system if you’ve been infected by iScam

  • Turn on Anti-phishing. This can be done by visiting Settings > Safari and turn on ‘Fraudulent Website Warning’. When turned on, Safari’s Anti-phishing feature will notify you if you visit a suspected phishing site.
  • Block cookies. For iOS 8 users, tap Settings > Safari > Block Cookies and choose Always Allow, Allow from websites I visit, Allow from Current Websites Only, or Always Block. In iOS 7 or earlier, choose Never, From third parties and advertisers, or Always.
  • Allow JavaScript. Tap Settings > Safari > Advanced and turn JavaScript on.
  • Clear your history and cookies from Safari. In iOS 8, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data. To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.

Check out Apple’s support forum for additional tips on how to keep your device safe while using Safari.

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July 18th, 2015

How to thoroughly wipe your phone before selling it

Make sure your Android phone is wiped clean before you sell it.

Every day, tens of thousands of people sell or give away their old mobile phones. We decided to buy some of these used phones to test whether they had been wiped clean of their data. What we found was astonishing: 40,000 photos including 750 photos of partially nude women and more than 250 male nude selfies, 750 emails and texts, 250 names and addresses, a collection of anime porn, a complete loan application, and the identity of four of the previous phone owners.

How did we recover so much personal data?

The problem is that people thought they deleted files but the standard features that came with their operating system did not do the job completely. The operating system deleted the corresponding pointers in the file table and marked the space occupied by the file as free. But in reality, the file still existed and remained on the drive.

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July 11th, 2015

Does Avast slow down my computer?

When your computer slows to a crawl, it is very frustrating. One of the worst things that people do when trying to restore the performance of their PC is to remove the security software. Getting rid of your protective barrier just opens you up to threats that could make things even worse.

So you know that you need a security product on your computer, but you don’t want any software to impact the speed or performance. That’s why an excellent choice is Avast antivirus products.

Avast got the highest rating for Performance from AV-ComparativesAvast provides high detection rates and good protection against malware, but it does not degrade system performance or annoy users by being resource hungry.

But don’t take my word for it.

AV-Comparatives, a well-known and trusted third party testing lab, recently tested 20 antivirus and internet security products. Avast Free Antivirus topped every single one of them – paid security suites and free antivirus protection – and received an Advanced Plus three star award for the May 2015 Performance Test.

Reasons why your PC may be slow

It is not always security software that is responsible for a slow system. Other factors can play a role, which means that with a few tweaks your systems performance can be improved.

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July 9th, 2015

Top 10 most annoying browser toolbars

It usually happens after you download something free. You go back online and your browser suddenly looks unfamiliar. There’s new buttons and weird icons in the place of what you used to have. A strange search page from a company you have never heard has taken the place of your homepage.

How did I get that annoying toolbar?


Avast Browser Cleanup removes annoying toolbars

You have inadvertently downloaded a browser toolbar that came bundled with other software.

Free programs, like Adobe Reader, often include add-ons like toolbars or browser extensions. Most of the time, during the installation of the software, an opt-out option will be presented for the add-on. But, lots of people click through without reading, and when they’re finished they discover they have downloaded something they didn’t intend to.

To keep this from happening in the first place, slow down and read the screens. You could save yourself lots of time and headaches if you do.

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