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November 8th, 2011

Brazilian wins sweetheart deal

A Brazilian is the 160 millionth registered user of avast! antivirus and has won  a sweetheart trip to Prague for two.

In fact, it is such a sweet deal, it will be Fabricia’s honeymoon and she will come with her husband. It took so long to convince her that the offer of an expenses-paid trip for two to Prague was real – for someone who had just registered a  copy of avast! Free Antivirus and to arrange the trip for her and her new husband – that AVAST has almost added another 20 million registered users in the meantime. We just hope it will be much easier to give away the next trip to Prague.

But, just the facts.

On May 27, Fabricia downloaded and registered a copy of avast! Free Antivirus for her home computer. That’s all. And she went on with her normal life with its facets of work (health sector), love (fiancée), and life together (planning a wedding). And she had absolutely no idea of the commotion that her simple registration would cause over 10,000 km away in the Czech Republic.

In Prague, Julia Szymanska, our AVAST Community Manager, had been getting ready for the registration counter to reach the 160 million mark. With around 100,000 registrations a day, these numbers change quickly. Thankfully, Fabricia had registered with a valid email address. But communication was not easy as there was no response to the first few emails.  For starters, she does not speak English and then she thought the emails were spam.

While some of us were ready to give up, our Brazilian colleague in AVAST took over the task. Marcus  Googled her email address and name to find her work address and then gave her a direct phone call. After several rounds of communication, he succeeded in convincing her that the AVAST offer was real and that she should really accept it. And when we learned that she would be soon be getting married, this put the expenses-paid trip into a new, very romantic perspective.

In two days, our newlyweds will arrive in Prague.  For the two of them, we hope this will be the sweetheart trip they  remember for the rest of their lives. And for the rest of the world, it should be a reminder that a free antivirus can be very good to its users AND please pay attention to your emails. After all, we are about ready to notify the 180 millionth user.

 

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