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Posts Tagged ‘tech support’
January 25th, 2013

5 Question with Petr Bucek – social media support specialist

Petr BucekWe are excited to share news with you. Our two-person, social media team now offers professional support. :) Since December 2012 Peter Bucek has been helping us respond to your technical and customer care inquiries in English, Spanish, and of course, Czech language. We are pleased to welcome Peter on the board and introduce him to YOU.

I have known Peter since I started 5 years ago with AVAST Software. When I joined the company in 2008 we have been working together in the support team. Peter is a very friendly, kind and cheerful person, always willing to help not only the customers but also other colleagues. Despite the rather routine job, he kept his creative and innovative attitude towards everyday tasks. He came up with idea of creating video manuals. Now thanks to Peter we can easily check: How to download, install and customize avast! Antivirus. He is a proud father of two lovely kids: a boy Jonáš and a girl Emma .

So let’s hear the voice of Peter. :)

Peter has worked in AVAST Software since November 2006. Peter, how, in your opinion, has the company changed during this time and how is our support team changing?

Read more…

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May 10th, 2011

5 Questions with Christian Cantoro (Channel Sales Manager)

My first couple times meeting Chris Cantoro, I didn’t know what to think of him but, compared to the Czech personalities I most often work with, I initially thought he was ‘arrogant’. After a few months, however, I had the opportunity to work with him more on various projects,  and I discovered that what I’d initially (mis)perceived about him was actually more of an extroverted confidence. As a ‘foreigner’ myself in Czech lands, I started to suspect that his native Italy was somehow involved. ;-) The more I’ve gotten to know Chris, the more I’ve appreciated the worldly humor and relaxed energy he brings to our work environment. (BTW, the name ‘Cantoro’ means ‘Singer’ in English, and he can sing in five languages.) – Jason Mashak

Christian Cantoro (Channel Sales Manager)

1. The general public is often confused about how AVAST remains stable with a ‘freemium‘ model as our flagship product – can you explain how that works?

Everybody has a PC at home, in most cases more than one. We offer a FREE solution for domestic users as we believe everybody has the right to enjoy Internet and at the same time to be protected. If people are happy with our FREE product, then they will consider it also for their business, and they will buy it. Our key marketing strategy has been that the best way to show people we have the best product… is to offer it for free. Read more…

March 16th, 2011

5 Questions with Martin Cohen (Tech Support Specialist)

Not long after I started at AVAST, I started hearing about Martin as “the guy” capable of handling almost anything language or support related. We connected quickly, I think, because of similar backgrounds (in music and education) and responsibilities (kids and work). Whenever possible, I try to join him for vegetarian lunches a few minutes from our office, and I’m hoping we’ll soon make it into a recording studio to get some of his tasty (jazzy) Fender Rhodes keyboard riffs added to a couple of my songs-in-progress. –Jason Mashak

Martin Cohen (Tech Support Specialist)

1. How does the ability to communicate in roughly half a dozen tongues shape your ‘official’ job function at AVAST?

The fact that I can communicate in several languages means that I can easily fill the ‘holes’ wherever needed. So when someone takes a holiday, I can easily jump in and take over the work in his or her (native) language. I’m not only doing tech support, but also sales and, if really necessary, I can do some work for other departments, like editing datasheets in other languages or dealing with unique customer issues. And of course, a big part of my work consists of translating (mostly technical) documents (where my background as a former physics teacher of course helps a lot concerning the technical aspect). So actually, I’m officially in tech support, but much of the time doing other things.

2. In terms of tech support, what are some of the strangest inquiries that you’ve encountered?  Read more…