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Posts Tagged ‘support’
January 14th, 2014

Meet Paulius Yla AVAST Evangelist

Lithuania is a small European Union country, located in Northeastern Europe. Nearly 10% of 3,000,000 Lithuanians are protected by avast! Antivirus. Among them is one special person: Paulius Yla, an AVAST Evangelist.

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Evangelist” is the term we use for those people who willingly volunteer their personal time and expertise to help others benefit from avast! Antivirus. The most active place for evangelists is on the AVAST forum.

NuotraukaFour years ago, we organized a big meeting for AVAST Evangelists in our Prague headquarters. It was a unique, emotional meeting for both sides: The AVAST team and the AVAST Evangelists. It was an opportunity to meet people we knew only from the cyberworld – The AVAST forum. This is when I met Paulius in person. Paulius, who under the username “YLAP”  on the AVAST forum, has been helping users precisely since  January 20, 2005, 02:48:04 PM. :) During his years on the forum,  Paulius has generated over 1,800 posts and helped countless of people. But the forum is not the only space where Paulius is active. You can also meet him on Facebook sharing useful tips, so do not hesitate to follow him, as Paulius is a great AVAST expert.

We value our evangelists greatly and there are no words to express our gratitude to Paulius and the others for all their work and for being “AVAST ambassadors” all over the world. In the past we have introduced you to Bob Gostischa (USA), Lisandro Carmona (Brazil) and Charlie O. Prince (USA). It’s time to meet more of the AVAST Evangelists and welcome them officially, and thank them for helping you also on social channels. Please say “Labas” (hi in Lithuanian) to Paulius and get to know one of our experts. 
Read more…

November 22nd, 2013

AVAST is growing Movember moustaches

movember bearAvast Mo Bros have committed to grow a moustache for the 30 days of Movember* to make a difference and have fun. Why? Because we care! The moustache is our ribbon, the symbol by which we generate conversations, awareness and raise funds for men’s health. Avast Mo Sistas support us. If you do as well, show us your support.  Like or make a donation on our Movember page.

You can encourage us and also show your support by submitting your picture with a moustache across social media channels. Use the hashtag, #AVASTmovember! We will collect them and display in our Facebook photo gallery!

 

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Avast Mo Bros and Sistas support Movember

*Movember (a portmanteau word from moustache and “November”) is an annual, month-long event involving the growing of moustaches during the month of November to raise awareness of men’s health issues, such as prostate cancer and other male cancers; and associated charities. ~ Wiki

Thank you for using avast! Antivirus and recommending us to your friends and family. For all the latest news, fun and contest information, please follow us on Facebook, Twitter and Google+. Business owners – check out our business products.

 

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August 16th, 2013

AVAST Total Support for 24/7 assistance

Keeping your personal PC safe and secure is our top priority, so if you ever find yourself in need of assistance with issues related to avast! Antivirus, we are here to help. AVAST Total Support is 24/7, toll-free support in English and Spanish, so if something should go wrong with Avast, like you need a license file resent, or advice on an error message,  we have you covered.

We provide free telephone support for the following issues with your avast! Antivirus software :

  • Installation of AVAST productstotal support
  • Errors/problems during AVAST installation
  • Basic configuration
  • Inserting the license
  • AVAST update issues
  • Error messages for AVAST products

Currently, the toll-free number is US only,  1-866-951-7679, but you can also visit avast.com/support  to submit a support request or check out our FAQs. The AVAST forum is a great place for information too.  In the near future, we will be expanding AVAST Total Support. We’ll let you know when it happens. :-)

Thank you for using avast! Antivirus and recommending us to your friends and family. For all the latest news, fun, and contest information, please follow us on FacebookTwitterGoogle+ and Instagram.

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May 28th, 2013

5 question with Marcus Taveira, our Brazilian support specialist.

marcusWe are excited to share news with you. Our social media team has added additional, professional support.  Marcus Taveira, our Latino sunshine, joins Peter Bucek to help our community by responding to technical and customer care enquiries on Facebook and Twitter. Marcus responds in Portuguese and English. We are pleased to welcome Marcus to our social media team and introduce him to YOU.

Marcus joined AVAST in 2010. He is smiling, enthusiastic, full of energy and ideas, and willing to help, making him a favorite colleague on the support team. Always ready to jump into a new project, Marcus is a very creative and cheerful person. Marcus is not only a professional member of AVAST’s technical support team, but also a talented musician. You simply CAN’T miss him.  Bem-vindo à nossa equipe Marcus!.:)  Read more…

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March 16th, 2011

5 Questions with Martin Cohen (Tech Support Specialist)

Not long after I started at AVAST, I started hearing about Martin as “the guy” capable of handling almost anything language or support related. We connected quickly, I think, because of similar backgrounds (in music and education) and responsibilities (kids and work). Whenever possible, I try to join him for vegetarian lunches a few minutes from our office, and I’m hoping we’ll soon make it into a recording studio to get some of his tasty (jazzy) Fender Rhodes keyboard riffs added to a couple of my songs-in-progress. –Jason Mashak

Martin Cohen (Tech Support Specialist)

1. How does the ability to communicate in roughly half a dozen tongues shape your ‘official’ job function at AVAST?

The fact that I can communicate in several languages means that I can easily fill the ‘holes’ wherever needed. So when someone takes a holiday, I can easily jump in and take over the work in his or her (native) language. I’m not only doing tech support, but also sales and, if really necessary, I can do some work for other departments, like editing datasheets in other languages or dealing with unique customer issues. And of course, a big part of my work consists of translating (mostly technical) documents (where my background as a former physics teacher of course helps a lot concerning the technical aspect). So actually, I’m officially in tech support, but much of the time doing other things.

2. In terms of tech support, what are some of the strangest inquiries that you’ve encountered?  Read more…

February 21st, 2011

5 Questions with Jitka Špačková (Reseller Admin Manager)

My interactions with Jitka have been brief – she is a no-nonsense kind of person, and so you’ll almost never see her having a chat at the coffee machine. In fact, I don’t think I’ve ever seen her in one place for longer than a few seconds, unless she has to sit for a meeting or at her desk. At AVAST for almost 5 years, Jitka oversees the interactions between AVAST Software and our business partners around the globe. I of course had to interview her via email, as I doubt she’d ever have time to meet with me. –Jason Mashak

Jitka Špačková (Reseller Admin Manager)

1. Would you say that AVAST Software partners basically enable avast! users to have contacts and support in their own regions and languages, or is it not so simple?

To make it clear from the beginning, our business partners focus on the corporate and SMB segments rather than on home users. When potential customers make contact, our local partners only have a few minutes to establish trust and credibility. Fortunately, combining one of the best-known antivirus brands with our partners’ sales skills and marketing activities has been a simple and effective strategy for this.

Our business partners help alleviate fear of fraud, provide support in the local language(s), design or implement customized deployments, etc., enabling companies searching for an antivirus product to put their trust in avast!

2. How do avast! business partners help contribute to the direction of avast! products or services? Read more…

February 9th, 2010

How to Get Help with Version 5

We have noticed that many people are posting technical or sales questions as blog comments. While we really want to help everyone, it is difficult to do it through the blog. So please, if you have questions about the product or sales, you can get much quicker and better assistance through our support center and forums.

  • support.avast.com -– the support page should be your first stop with any avast! questions. It contains already prepared answers to the most commonly asked questions: how to install avast!, inserting the license key, and combining avast! with other security programs. The support page is the place to register and submit tickets directly to us for your technical and licensing issues.
  • forum.avast.com –- avast! support forum is the place where you can find more detailed information about avast! and discuss your issues with developers and other avast! users. This is the place for information about virus removal, infected scripts in websites and features in the new 5.0.