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February 20th, 2014

Don’t be fooled by support scams – get real support from AVAST

support-scam

An old scam has resurfaced recently that we want you to be aware of.  Scammers posing as computer support specialists from AVAST, Microsoft, Symantec, and even name-brand computer makers such as Dell, have been contacting people via email and phone, including AVAST’s Chief Strategy Officer, Glenn Taylor. The cybercrooks claim that they work for the company’s support department and have received notification that the victim’s computer is infected with malware. They offer to verify the problem and convince the target to allow them remote access to the “infected” computer. After some technical shenanigans, the scammer suggests that the victim needs additional software, which they offer as a solution to the “problem.” The solution can cost as much as $300.

“These scammers prey on the trust of innocent people by tricking them into giving access to their computers,” said Taylor. “If you get contacted by someone that claims your computer is broken or infected, then don’t respond. Either delete the email or hang up.”

In 2012, the U.S. Federal Trade Commission (FTC) cracked down on fraudsters posing as technical support personnel from major companies, but the scam is growing again. Enough so that this week New York State Attorney General Eric T. Schneiderman issued a warning to New Yorkers Tuesday.

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