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February 27th, 2012

Don’t shoot the messenger

Not everyone appreciates an avast! warning. Some IT professionals find it hard to believe that an infection has taken place on the computers and the networks under their supervision.

“In today’s update you have included their website as being infected and harmful,” complained one web developer in an email to AVAST Software. “For the last month, it has been a brand new site. I have scanned the site with several online website scanners and they all come up clean.”

AVAST Software sends out a lot of warnings to users. During January of 2012, we recorded 1.87 billion incidents of our users encountering malware.

In this specific case, the company owners had avast! on their own computers and they were getting warnings that their site was infected. Even worse, because their avast! was blocking them from accessing their own site, they realized potential customers were also getting shut out – costing them money.

While online scans from two other security suppliers did not detect anything, Jiri Sejtko at the AVAST Virus Lab did. Read more…