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Posts Tagged ‘help’
January 14th, 2014

Meet Paulius Yla AVAST Evangelist

Lithuania is a small European Union country, located in Northeastern Europe. Nearly 10% of 3,000,000 Lithuanians are protected by avast! Antivirus. Among them is one special person: Paulius Yla, an AVAST Evangelist.

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Evangelist” is the term we use for those people who willingly volunteer their personal time and expertise to help others benefit from avast! Antivirus. The most active place for evangelists is on the AVAST forum.

NuotraukaFour years ago, we organized a big meeting for AVAST Evangelists in our Prague headquarters. It was a unique, emotional meeting for both sides: The AVAST team and the AVAST Evangelists. It was an opportunity to meet people we knew only from the cyberworld – The AVAST forum. This is when I met Paulius in person. Paulius, who under the username “YLAP”  on the AVAST forum, has been helping users precisely since  January 20, 2005, 02:48:04 PM. :) During his years on the forum,  Paulius has generated over 1,800 posts and helped countless of people. But the forum is not the only space where Paulius is active. You can also meet him on Facebook sharing useful tips, so do not hesitate to follow him, as Paulius is a great AVAST expert.

We value our evangelists greatly and there are no words to express our gratitude to Paulius and the others for all their work and for being “AVAST ambassadors” all over the world. In the past we have introduced you to Bob Gostischa (USA), Lisandro Carmona (Brazil) and Charlie O. Prince (USA). It’s time to meet more of the AVAST Evangelists and welcome them officially, and thank them for helping you also on social channels. Please say “Labas” (hi in Lithuanian) to Paulius and get to know one of our experts. 
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August 16th, 2013

AVAST Total Support for 24/7 assistance

Keeping your personal PC safe and secure is our top priority, so if you ever find yourself in need of assistance with issues related to avast! Antivirus, we are here to help. AVAST Total Support is 24/7, toll-free support in English and Spanish, so if something should go wrong with Avast, like you need a license file resent, or advice on an error message,  we have you covered.

We provide free telephone support for the following issues with your avast! Antivirus software :

  • Installation of AVAST productstotal support
  • Errors/problems during AVAST installation
  • Basic configuration
  • Inserting the license
  • AVAST update issues
  • Error messages for AVAST products

Currently, the toll-free number is US only,  1-866-951-7679, but you can also visit avast.com/support  to submit a support request or check out our FAQs. The AVAST forum is a great place for information too.  In the near future, we will be expanding AVAST Total Support. We’ll let you know when it happens. :-)

Thank you for using avast! Antivirus and recommending us to your friends and family. For all the latest news, fun, and contest information, please follow us on FacebookTwitterGoogle+ and Instagram.

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February 9th, 2010

How to Get Help with Version 5

We have noticed that many people are posting technical or sales questions as blog comments. While we really want to help everyone, it is difficult to do it through the blog. So please, if you have questions about the product or sales, you can get much quicker and better assistance through our support center and forums.

  • support.avast.com -– the support page should be your first stop with any avast! questions. It contains already prepared answers to the most commonly asked questions: how to install avast!, inserting the license key, and combining avast! with other security programs. The support page is the place to register and submit tickets directly to us for your technical and licensing issues.
  • forum.avast.com –- avast! support forum is the place where you can find more detailed information about avast! and discuss your issues with developers and other avast! users. This is the place for information about virus removal, infected scripts in websites and features in the new 5.0.