Not long after I started at AVAST, I started hearing about Martin as “the guy” capable of handling almost anything language or support related. We connected quickly, I think, because of similar backgrounds (in music and education) and responsibilities (kids and work). Whenever possible, I try to join him for vegetarian lunches a few minutes from our office, and I’m hoping we’ll soon make it into a recording studio to get some of his tasty (jazzy) Fender Rhodes keyboard riffs added to a couple of my songs-in-progress. –Jason Mashak
1. How does the ability to communicate in roughly half a dozen tongues shape your ‘official’ job function at AVAST?
The fact that I can communicate in several languages means that I can easily fill the ‘holes’ wherever needed. So when someone takes a holiday, I can easily jump in and take over the work in his or her (native) language. I’m not only doing tech support, but also sales and, if really necessary, I can do some work for other departments, like editing datasheets in other languages or dealing with unique customer issues. And of course, a big part of my work consists of translating (mostly technical) documents (where my background as a former physics teacher of course helps a lot concerning the technical aspect). So actually, I’m officially in tech support, but much of the time doing other things.
2. In terms of tech support, what are some of the strangest inquiries that you’ve encountered? Read more…
In recent years, the need for a Community Manager has become essential, especially when your entire business operates online and your ‘community’ is a global one. Julia was an excellent choice for this position at AVAST, as her experiences both as a traveler and living as a foreigner have given her insight into the myriad ways communications take shape. I’ve worked closely with her on various projects, and she has a natural ability to empathize with community concerns, promote community interests, and ensure that the avast! Community stays in focus (in the light of our overall company direction). –Jason Mashak
1. I recall that one of our first conversations was about your studies of literature and languages, and so I’m curious how a background in humanities helps you in your current role as Community Manager for AVAST?
The fact that I manage to communicate in several languages helps a lot. But, frankly, I would need to learn at least another 8 languages to be able to cover typical daily communications, as the community of our fans is very multilingual. The first thing that came to mind after reading this question was the “KIS rule”: KEEP IT SIMPLE. Twitter limits you to 140 characters and Facebook to 420, so you’re forced you to follow that rule. It confirms what I already suspected attending university: make your text as simple as possible.
2. What challenges do you encounter in terms of interacting with the avast! Community via Facebook, Twitter, etc.? Read more…
My interactions with Jitka have been brief – she is a no-nonsense kind of person, and so you’ll almost never see her having a chat at the coffee machine. In fact, I don’t think I’ve ever seen her in one place for longer than a few seconds, unless she has to sit for a meeting or at her desk. At AVAST for almost 5 years, Jitka oversees the interactions between AVAST Software and our business partners around the globe. I of course had to interview her via email, as I doubt she’d ever have time to meet with me. –Jason Mashak
1. Would you say that AVAST Software partners basically enable avast! users to have contacts and support in their own regions and languages, or is it not so simple?
To make it clear from the beginning, our business partners focus on the corporate and SMB segments rather than on home users. When potential customers make contact, our local partners only have a few minutes to establish trust and credibility. Fortunately, combining one of the best-known antivirus brands with our partners’ sales skills and marketing activities has been a simple and effective strategy for this.
Our business partners help alleviate fear of fraud, provide support in the local language(s), design or implement customized deployments, etc., enabling companies searching for an antivirus product to put their trust in avast!
2. How do avast! business partners help contribute to the direction of avast! products or services? Read more…
In a few days I’ll introduce a new avast! Blog feature, in which I’ll interview various people involved with AVAST Software – team members, volunteer translators, business partners, avast! Forum “evangelists,” etc. –with 5 questions.
This will give you a better look inside AVAST, at the people who make things happen on our end.
The frequency of interview postings will be partly “as inspired” and partly “up to you”… that is, the more you like them, the more they’ll keep coming.
Read interviews here: