Protecting over 200 million PCs, Macs, & Mobiles – more than any other antivirus

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February 9th, 2010

How to Get Help with Version 5

We have noticed that many people are posting technical or sales questions as blog comments. While we really want to help everyone, it is difficult to do it through the blog. So please, if you have questions about the product or sales, you can get much quicker and better assistance through our support center and forums.

  • support.avast.com -– the support page should be your first stop with any avast! questions. It contains already prepared answers to the most commonly asked questions: how to install avast!, inserting the license key, and combining avast! with other security programs. The support page is the place to register and submit tickets directly to us for your technical and licensing issues.
  • forum.avast.com –- avast! support forum is the place where you can find more detailed information about avast! and discuss your issues with developers and other avast! users. This is the place for information about virus removal, infected scripts in websites and features in the new 5.0.
July 21st, 2009

Fast and easy way to get support

With over 80 million users, one can expect that almost none of our users encounters a new problem or has a new question.  To make it easier for users to find answers for these common questions, we have a variety of easy methods for you to find the answers. For finding answers to common questions, these methods are also much faster than writing to support. Read more…

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July 21st, 2009

avast! support crew

The capabilities of the avast! program are growing in almost every update and the release date of the new program version is coming soon. I believe that you already cannot wait to see it and enjoy all the new features that will include for example the much demanded firewall and antispam protection.

There is also a lot of new things for us – the avast! technical support stuff and we are looking forward to meeting all the new challenges. Read more…

Categories: Customer Service Tags:
July 21st, 2009

Helping everybody

We would like to bring you closer to everyday life in avast! support, to share with you the interesting issues and thoughts of both our users and our support guys. As a part of it, you can have a look at some of the emails we receive. A lot of various emails and even quite rare classic paper letters come to us every day from all over the world. I hope you will find it interesting and you will like some of them posted here. Read more…

Categories: Customer Service Tags: