When Albert Schweitzer said “Happiness is nothing more than good health and a bad memory” he could not have possibly known how unhappy future Systems Administrators would be when they have a scheduled maintenance window to deploy anti-virus clients throughout the domain, only to realize that the password to log into the console has been forgotten. If this is happening to you, it may provide you some comfort in knowing that I’ve been there, but luckily enough for me (and you, my forgetful friend), there’s a pretty easy way out of a potentially disastrous situation. With that being said, it brings me great pleasure to publish a guide on a topic of which I am so familiar.
“Enough about your bad memory! How can I reset my password already?!” You say?
Well that depends on which console you’re using. If you’re using SOA, read below. If you’re using EA, click here to jump straight to it. Regardless, be sure to be logged in with administrative privileges, as they will be required.
How to reset the password for avast! Small Office Administrator
To reset the Small office Administrator password, enter the following into a command prompt:
“C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe” –c password -p NewPassword
“C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe” is the installation path to the file. And –c password –p NewPassword are the application switches. Do leave –c password intact, but change the newpassword field to the password of your choice.
If the application cannot be found from its default installation path, simply search for it from the Start menu, and when you’ve found it, right click it and go to properties. The fields target and location will provide the full path, though you will have to add the file name [Avast.Sbc.Service.exe] and the switches described above to the end.
The results should look like this: The screenshot below will change the password to “NewPassword”
If you have entered the command successfully, you’ll get the confirmation message below. Read more…
Recently we started a new corner in our blog, SMB/Business, to talk about the avast! business product line. We will focus on topics which are come up during our conversations with resellers and their clients.
Today we will present a quick guide to answer this question:
How can I correctly reinstall the avast! Antivirus client?
Whether you’ve used avast! Antivirus for a long while, manage a large organization, or simply installed the wrong product, it is imperative that you understand the correct uninstallation procedure before installing a different avast! Antivirus product.
The following guide will help you through the process.
- 1. Navigate to add/remove programs, and uninstall the relevant avast! Antivirus product.
- 2. Download avastclear.exe from here, and save it to your desktop.
- 3. Start Windows in safe mode. (Safe mode is an operating mode that uses only the most fundamental driver and application set required to start the operating system.)
Windows XP, Vista, 7
To get to safe mode in Windows XP, Vista or 7 – Restart your machine, and continuously tap the F8 key. You will then be presented with an Advanced Options Menu, where you can chose to boot from safe mode.
To get to safe mode in Windows 8 – Go to the start screen and type Advanced into the search field. When the search results appear, click the settings category and navigate to the Advanced startup options screen. Clicking restart now will take your computer directly to the advanced startup mode, from there click troubleshoot, then at the startup settings menu press F4 to enable safe mode. Your machine will then restart to safe mode.
- 4. Open the avastclear.exe file you downloaded, and navigate to the root of the previous installation directory. Ex: C:\Program Files\AVAST Software.
- 5. Click remove and restart your machine.
Using the add/remove programs in Windows is not always 100% effective
Enjoy our business solutions! To find more information about SMB products, please follow this link: http://www.avast.com/business
For our existing business partners we also offer products training, which can be found here: http://avast.enterprisetube.com/
Ask a question on the User Forum
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