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March 3rd, 2011

5 Questions with “Tech” (avast! Forum “Evangelist”)

From the time I started working at AVAST, I kept hearing about our avast! Forum “Evangelists” – Community members who have helped us greatly over the years by providing tech support to other users, product feedback (including ideas for improvements), and more. In short, they have been the true heartbeat of AVAST ever since the avast! Forum went LIVE in 2002. As of March, 2011, the top forum evangelist, with almost 55,000 (55 THOUSAND!!!) forum posts, is the Brazil-based user known as “Tech” – known to his family and friends as Lisandro Souza. I was especially interested in interviewing him, as was interested primarily in his motivation for helping AVAST over the years. –Jason Mashak

"Tech" leads the avast! Forum with around 55,000 posts (as of early 2011)

1. For avast! users who have never visited the avast! Forum, considering that it’s not only a tech-support community, how would you summarize the full range of activity that happens there?

It’s a true Community. We share knowledge, dreams, friendship, professional and leisure readings and thoughts. It’s a very open-minded place, no fanboyism, freedom. There is room for techies and non-techies. You can learn. You can share. You can help and receive help. You can interact with the developers and “interfere” in the future of it in some cases: you really participate. You can rest with some threads about technology and non-avast related. Although, some of us miss the Off Topic forum (sorry Pavel, couldn’t resist…). If you never being in a forum, come, feel the atmosphere!

2. What have been some of the most fulfilling moments for you as an avast! Forum member?

The first troubleshooting with “Vlk” [Ondrej Vlcek, CTO] and Jindrich Kubec [Virus Lab Director]: the professionalism and warm reception caught me! The premium model (the permanent free solution and then the higher paid one) was another dream for me. Other moments?  The first translation of avast 4.0 finished in 2003, the last translations we did with Trevor Robinson [Localization Manager], made side by side with Igor Glucksmann [Senior Software Developer]. The first 1000th post… And each moment that a user posts a big “thank you”: we feel that we do not lose our time, we helped. Also we had sad moments: the death of Cojo from cancer and the exit of some members, due to personal reasons, like Sasha. Oh, sorry, the new users will say: “Hey, c’mon, I don’t know these people, Vlk, Kubec, Igor… nor avast! Forum members like Bob, David, and all the others.” I’ll simple answer: “Here, you’re not a number. We do know each other. We do work together to develop a better and safer Internet and world.”

3. Why do you think Brazil is such a hot market for avast! antivirus software?

In October, 2010, Brazil had 81.3 million Internet users, just behind China, United States, Japan, and Germany, according to these numbers. The volume of Internet shopping and banking is rising every day. People look for security. People need security. The activity of social networks and their presence in corporate business are other goals in this equation. The fact that the Brazilian economy showed great recovering from the recent economic crisis and also because the country has a very good perspective for the future. Online security demands a solid antivirus. Unfortunately, Brazil is one of the biggest hotpots for banking Trojans. Since avast is on the top of the global antivirus market share, AVAST could find in Brazil a potential and hot market. Avast! had already discovered that: avast! is at the top of the most popular download site in Brazil.

4. Brazil being the fifth-largest country in the world, it’s not surprising that the country hosts an extensive space program and other high-tech research – so how does this national focus on technology research affect the average Brazilian, in terms of internet access and communications? 

The internet access and communications are a great factor of human and economic development. The technology is present in all human levels nowadays. Here, people improve their quality of life – slower than we dream – and makes this wonderful and friendly country that has his arms opened to everybody around the world. We’re proud of Brazilians. Avast! has a history that we dream for our countries and people: accessibility for all (as it is free and user friendly); high quality (detection rate); respect (from the CEO and the staff to the users); openness worldwide (more than 30 languages); started small and constantly looks to the future (like most of us…).

5. How would you describe your ideal day away from the forum?

A sunny hot day, running, running a lot among the trees and with the wind in my hair, running forward with the ones I love. Oh, yes, I have a lot of these ideal days in my life, finished with a glass of wine!

 

Read other interviews here:

History & questions with Charles O. Prince (avast! Forum “Evangelist”)

5 Questions with Vladimír Černík (Lead Virus Analyst)

5 Questions with Bob Gostischa (avast! Forum “Evangelist”)

5 Questions with Christian Cantoro (Channel Sales Manager)

5 Questions with Michal Krejdl (Senior Virus Analyst)

5 Questions with Lukáš Rypáček (Senior Software Developer)

5 Questions with Lukáš Hasík (QA Director)

5 Questions with Martin Cohen (Tech Support Specialist)

5 Questions with Julia Szymanska (Community Manager)

5 Questions with Jitka Špačková (Reseller Admin Manager)

 

  1. March 3rd, 2011 at 15:49 | #1

    Lisandro,
    My forum friend whom unfortunately I’ve never met but have spent endless hours on the avast! forum with. Thanks for the great interview and actually describing what makes this forum the unique place that it is.
    Like you my friend, I also miss the Off-Topic Forum and still hope that one day it will return.
    I usually do more helping with my mouth than with my fingers now since staring with the avast! Security Seminars but still manage to spend a few hours a day on the forum.
    Lisandro, Tech, Friend, keep up the great job your doing in helping those that visit the forum. Who knows, the next time you’re interviewed, you might have 100,000 helpful posts under your belt.

  2. JL
    March 4th, 2011 at 00:55 | #2

    I not know this guy but thanks for all. :)

  3. March 4th, 2011 at 10:02 | #3

    Dear Tech,

    That is great news that you help a lot of users in avast forum, we hope all of us especially for avast evangelist keep support for each trouble’s user inside of avast forum.

    Keep doing a good job….

    cheers,
    Yanto Chiang

  4. Kilia
    March 4th, 2011 at 21:11 | #4

    Wonderful job Tech! I so appreciate all you do to help many people on the forum and as a side note, I learn from you as well. Thank you!

  5. James
    March 9th, 2011 at 18:44 | #5

    Tech,

    Can you run avast! and Ad-Aware simultaneously? Will they hinder each other or do they perform different functions and not affect the other?

    James

  6. Tech
    March 9th, 2011 at 19:43 | #6

    James, yes you can run both together. But, will it worth? I don’t think so. But, better than here in the blog, maybe it deserves a thread in the forum. Can you do it?

  7. Chim
    March 25th, 2011 at 21:41 | #7

    Heyyy! Congratulations on being the first avast Forum Member and Evangelist to be interviewed, Tech.

    You forgot one fullfilling moment there in question number two.
    Helping Chim out.
    Hah Hah! Just Kidding.

    But, seriously, I can vouch that you as well as others on the avast Forums certainly do help out a lot, not only with avast topics, but with a myriad of of computer and software-related topics. Your recognition is well-deserved as it no doubt takes a lot of personal time, patience and dedication to be a volunteer who contributes and helps out as much as you do on the avast Forums.

    There are a lot of people everywhere who have expertise on a plethora of areas, but not everyone is willing to share the knowledge, much less actually take the time to help others on a daily basis.

    Thanks for your help these past 3 or so years that I’ve been a member on the avast Forums.

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