The world is getting smaller. At least that’s how the saying goes, and in many ways this is true. This, however, was not at the forefront of my or my colleague Vojtas’ mind after travelling for more than half a day to visit AVAST Software partner iYogi in Delhi, India, this week.
Any preconceptions we may have had about visiting Asia (for Vojta, a first) were quick swept aside when we reached our hotel. Immediately the extraordinarily high level of customer service started to be displayed, and continued to be displayed throughout our whole visit – not just in the hotel but in each of the places we visited. Further, it was awe-inspiring to get a chance to first-hand embrace the ‘buzz’ of the developing technological world.
Which leads me nicely on to my role in avast!, that is, customer service. Expecting this trip to be solely about us teaching iYogi about our new product (avast! version 6) and about working together to ensure customers get the best possible experience when contacting us, this wasn’t simply the case as it reminded us of something else, too – that customer service not be taken for granted and that it should operate on every level and in every department – something we work hard to maintain as an ethos here at AVAST.
With armed guards and many, many security checkpoints, a visit to India forms a nice simile to avast! antivirus products which also offer this multi-layered, intense and fool-proof protection. Though perhaps without the guns, wry smiles or uniforms!
To summarize our trip would not give fair praise to each person and place that we encountered – but one thing is for certain, with high speed networks to rival those of Europe and North America, and with this type of communication and appreciation for customers, the world actually is getting smaller.
– Adam Riley, avast! customer relations specialist