Protecting over 200 million PCs, Macs, & Mobiles – more than any other antivirus


July 21st, 2009

Fast and easy way to get support

With over 80 million users, one can expect that almost none of our users encounters a new problem or has a new question.  To make it easier for users to find answers for these common questions, we have a variety of easy methods for you to find the answers. For finding answers to common questions, these methods are also much faster than writing to support.

We have guides for better orientation in the program available in many languages, please find your version at: http://www.avast.com/eng/download-user-guides-and-manual.html

In case you will find any instruction in guide unclear, you can still visit our web pages http://support.avast.com/. Web page of our avast! Support Center is divided into the toolbar on the top of the screen, main window, My account and Search windows and the section of the most popular and latest Knowledgebase Articles.

You have direct access to avast! main web page http://www.avast.com/ from the top toolbar, there are all program versions, documents ready to download and an information about the purchase, support of avast! antivirus etc. The main window has four components: Register, Submit a Ticket (only registesterd users), Knowledgebase and a link to our Forum – Support Forums from where you can meet not only our users, but also developers of the program. The Forum can be found on our web page http://forum.avast.com .

If you have any issues or doubt about the program, please open our Knowledgebase and have a look at the corresponding article or just use the Search button there. For the case that you are still not getting the proper results, our technical support team is ready to help you and you can Submit a Ticket from there.

Categories: Customer Service Tags:
  • Tech

    Is there an statistic about the way people ask for support, I mean, the percentage of users that look for support by phone, email to support, knowledge base, forum?

  • James W. Head

    Just wanted to thank you for a great product. On April 1st, I contracted the “mother of all bugs”. I wrestled with it for about a month, trying first one product, then another, but each time, a new problem would occur in my registry. None of the AV programs I tried even detected the virus; all reported my system was clean (Norton, AVG, McAfee, Spyware Blaster, Panda, Windows Defender, Windows spyware removal tool, etc.). Finally, I read about an Avast recommendation for a similar problem while scouring one of the many forums for Windows bug fixes. Avast found the problem on the first pass and restored my system to full functionality.

  • Diane

    Merci pour une sécurité accrue. I love avast as my protector.
    Merci encore.

  • Murtaza Kermali

    I am more than satified with Avast as the total protector for my systems. It has saved me from many many potential infections and I would be lost without it. It is an excellent product backed by excellent support and an excellent crew of people. I would love to be part of the beta testing team. Can you let me know how that is possible. Thanks.

  • StopSpam!

    Please stop spamming me about this blog through my Avast! antivirus program.
    I had no complaints about this product up until this point, and recommended it to everyone I knew.
    This behavior is a deal-breaker between me and Avast! if it does not cease.

  • http://www.AccessFirefox.org Ken Saunders

    First and foremost, thank you! I’m a long time Avast Home user and would not even consider using the Internet, my email client (Mozilla Thunderbird), or make any other external connections that allows any data into my computer without Avast running.
    I’m Legally Blind and on a fixed income so I am especially grateful that you provide the best protection for my computer for free. I try and give back by recommending Avast (especially over AVG and others) to everyone that I know on and offline (both the free and pro versions).
    Avast has caught every threat that has tried to compromise my computer in the 4+ years that I’ve been using it and I just can’t thank your team enough.

    I just became aware of this blog through an Avast notice. I wanted to learn more about it so I clicked the link that I was expecting to take me here, however, my default Web browser choice (Mozilla Firefox) was not respected and used. Internet Explorer came up.
    I am also a long time user of Mozilla Firefox (since version 1.0) and very rarely open IE. Aside from it just opening, I honestly don’t remember the last time that I started IE.

    Please make whatever changes that are necessary so that my default OS settings and choices are respected and used. If I don’t choose to run a particular app, then i certainly do not anyone else at all choosing to run one for me.
    Microsoft itself has recently changed their practices (but still have a ways to go) of hijacking a persons default choices and setting them to whatever Microsoft wants them to be.

    Again and again, thank you.

  • http://www.evood.com Rabin Prem

    Last around 9 months, i am using avast for the protection and found very good in service. Before using this, i have lot of problems due to virus. Now i am very much happy. Thanks avast!

  • http://donhightower@yahoo.com Don Hightower

    Please change the light orange text to something we can read !!! Light orange on white is a bad choice !! Why not BLACK since the other text is grey!?

  • http://www.webelza.com ROHAN

    I am Rohan. We are using your product for the last Five eayr. exprence we got is satisfaction and good perfomance. We are really gratefull to you for that

  • jeeep

    Hello depuis quelques semaines Windows (Vista) indique qu’il ne voit pas d’antivirus installé sur l’ordinateur….d’où alerte de sécurité!
    alors que avast est bien sûr installé (merci)
    *est ce que quelqu’un a le même problème?

  • http://caramail.com fallot

    hello, I have always had a packard bell computers with anti-virus
    my norton that always confused my research on the internet and let go over a lot of virus! since I buy avast anti-virus a problem, thank you.

  • relaxis

    Hi All,

    In your program you should to instal program like CCleaner. I have had problem with very strong and no name virus. Only this small cleaner help me and make much more..more… :-)

    In my computer I have two antyviruses: Avast and AntiVir. Sometimes helped the first… sometimes second. :-)
    Try it all.!!!!

  • http://www.belrus.info/indexsoft.html GeorgeS

    Еще бы хотелось иметь полноценную русскую техподдержку. What you say about support on Russian language?

  • Núbia

    I love Avast!
    Please translate the blog for portuguese the Brazil!!!
    I dont speak english.
    Please, please,please.

  • http://support.avast.com/ Vojta (Avast team)

    @Murtaza Kermali
    Hello,
    please read our blog ‘technology section’. We will find information about beta testing there.

  • janet

    Why avast dose not provide 800 numbers for technical support ,especially for Server Installation?

  • http://n/a patrica budenholzer

    fast and easy way to take my money i paid for one year (i’m being nice here)and suddenly you all say it’s not registered to my email addy and you won’t give me the key to activate my payed product. well i’m gonna let the trial period expire then i’m going to BBB and let them know what con artist you all are and then i’m going to post editorials on all the computer magazines i can get my hands on

  • Glum

    janet :
    Why avast dose not provide 800 numbers for technical support ,especially for Server Installation?

    Hello,
    the current level of support and documentation which is on Avast pages is sufficient.

  • Glum

    patrica budenholzer :
    fast and easy way to take my money i paid for one year (i’m being nice here)and suddenly you all say it’s not registered to my email addy and you won’t give me the key to activate my payed product. well i’m gonna let the trial period expire then i’m going to BBB and let them know what con artist you all are and then i’m going to post editorials on all the computer magazines i can get my hands on

    Hello,
    why don’t you post a ticket on support.avast.com?

  • http://www.avast.com Vojtech Nekvapil

    @GeorgeS
    Hello,
    you can post Russian tickets on support.avast.com as well.

  • ponis

    好伤心,居然没有中文版的,avast!应该加强对中文的支持。中国上网用户很多,应该很有市场潜力,而avast!在中文方面却支持的很差。avast!4.8家庭中文版的软件界面汉化的极其糟糕,好像是直接用软件自动翻译的,效果和我正在使用的谷歌翻译差不多,没有一点人性。希望以后会有所改进。

  • http://www.zcreative.com Don Seymour

    Recently I was working with a non-profit organization which has its website and e-mail supported by http://www.zcreative.com. Even though they had Avast Antivirus installed on all their computers, along with an Enterprise license, “Trojan Horse” and “Worm” viruses continued to come into their local MS Outlook 2003 as attachments to e-mails. How and why http://www.zcreative.com would even allow this is beyond me, but http://www.zcreative.com will probably just say they are a simple service provider. Regardless, this non-profit organization has many old e-mails with viruses attached. Avast Antivirus could sometimes detect the viruses in the Outlook Personal Folder (.pst) files, but would not do anything to delete or quarantine the viruses. Thus, everytime they accessed one of these old e-mails, they would re-infect their computer. This went on and on until they finally had to replace most of their computers because it was getting too costly and difficult to keep reloading them. Even with Avast Antivirus loaded and updated, you could install any number of other programs (Ad-Aware, Spybot, Superantispyware, MalwareBytes, AVG) and almost always detect other infections (usually non-critical). As far as I could tell, the only advantage of this non-profit organization paying for Avast Antivirus Enterprise is that they got Technical Support (sometimes). Unfortunately, this non-profit organization thought that they were completely protected by paying for Avast Antivirus Enterprise, which is not true. The name of the organization is Global Service Corps (www.globalservicecorps.org), and their point of contact is Rick Lathrop (415-551-0001, ricklathrop@globalservicecorps.org).

  • Vojta (Avast team)

    @ponis

    您可以向我们发送中文门票support.avast.com 。同时,我们也有中文版的Avast !专业。

  • katy lunsford

    I am trying to uninstall and Avast isn’t allowing me to – - can anyone help me? thanks