Protecting over 200 million PCs, Macs, & Mobiles – more than any other antivirus

Archive

Archive for July, 2009
July 29th, 2009

What to imagine behind Win32:MalOb [Cryp]

Our users are sometimes confused what can some malware name mean. In fact – there are some names without an special meaning – they are mostly related to short-lived pieces of malware. Contrary to this daily stuff there are some malware families (long-lived, widespread or highly dangerous), which should have some unique name. One of the reasons could be the possibility of effective seeking through the results of search engines (check the difference when you type “Win32:Trojan-gen” and “Win32:Fasec” in your search engine). There’s not a mandatory naming convention applicable to all AV vendors. Our names contain these parts:

- platform (or file type) prefix

- malware name

- malware type

Read more…

Categories: lab Tags: , , ,
July 21st, 2009

Fast and easy way to get support

With over 80 million users, one can expect that almost none of our users encounters a new problem or has a new question.  To make it easier for users to find answers for these common questions, we have a variety of easy methods for you to find the answers. For finding answers to common questions, these methods are also much faster than writing to support. Read more…

Categories: Customer Service Tags:
July 21st, 2009

avast! support crew

The capabilities of the avast! program are growing in almost every update and the release date of the new program version is coming soon. I believe that you already cannot wait to see it and enjoy all the new features that will include for example the much demanded firewall and antispam protection.

There is also a lot of new things for us – the avast! technical support stuff and we are looking forward to meeting all the new challenges. Read more…

Categories: Customer Service Tags:
July 21st, 2009

Helping everybody

We would like to bring you closer to everyday life in avast! support, to share with you the interesting issues and thoughts of both our users and our support guys. As a part of it, you can have a look at some of the emails we receive. A lot of various emails and even quite rare classic paper letters come to us every day from all over the world. I hope you will find it interesting and you will like some of them posted here. Read more…

Categories: Customer Service Tags:
July 20th, 2009

Why is avast! not pre-installed on my new computer?

Some people have asked me why when they buy a new computer our avast! product is not already installed.  They complain that they have to remove the anti-virus product that is on the computer, download avast!, and then install it.  And of course, they ask why we don’t get the computer manufacturers (HP, Dell, Acer, Sony, etc.) to just install avast!.

This article from the New York Times (http://www.nytimes.com/2009/07/06/technology/business-computing/06virus.html?_r=1) talks a bit about the business but in much smaller terms than it actually is.  As the article states, getting security software on new computers can be very valuable.  It is a business I knew quite well from my time at Symantec. We would love to do this as the time when most people need a security product is when they buy a new computer.  The reason we don’t do it is that it is that putting software on new computers is a very big and very expensive business.  Manufacturers (OEMs) make a lot of money from the software that is provided on the computer. The OEM security business is what I call one of the “dirty little secrets of the PC security business.” Read more…

Categories: CEO's corner Tags: , ,
July 20th, 2009

Is it the Seven Dwarfs or the 3 Kings?

A friend of mine in the US sent me this article from the New York Times the other day http://www.nytimes.com/2009/07/06/technology/business-computing/06virus.html?_r=1

It is basically an article about the “big guys” in the PC security business boasting about how good and how big the antivirus and consumer security business is.  A lot of the article talks about the business aspects of working with computer manufacturers (OEMs) in pre-installing consumer security products on new PCs.  There is some good stuff (and some stuff that is wrong) in this article about the OEM business and I will talk about that in another entry.

But, there is a great quote in the article.  The Symantec CEO, Enrique Salem, describes the consumer security/antivirus business as “Symantec and the seven dwarfs”.  And the McAfee CFO describes the consumer security business “as like an arms race”.  Now I know Enrique and he is a great guy and knows security and the security business inside and out.  And if I was still at Symantec, maybe I would have said the same thing.  It is a great quote.  But is it true? Read more…

July 20th, 2009

Why do you distribute avast! for free?

Here is a question my brother (Brian) recently posted to my Face Book: “One should ask the CEO why he is giving their software for free?”  Now Brian is a great brother but he likes to give me a hard time (and of course I do the same to him).  This question was prompted when he told me that his previous security product (you can imagine what product he was using given where I used to work and the fact Brian always got his security products from me) was expiring and he was wondering whether he should renew it or replace it.  Now, I don’t know if he was testing me to see if I would recommend the Avast product or if he was unaware that I had changed jobs.  But, of course, I told him to replace his old product with our free avast!. Read more…

Categories: CEO's corner Tags: ,
July 20th, 2009

Welcome and Why I Joined Avast

Welcome to the start of my “CEO’s Corner” Blog.  I am Vince Steckler and have just joined as the CEO (http://www.avast.com/eng/vince-steckler-to-lead-global-expansion-of-alwil-software.html). I wanted to first chat a little bit about what we do here, why we are different, and why I joined.  We also have a few other blogs going now so check them out also. Read more…

July 20th, 2009

avast! 5 is coming… soon!

After a long time of keeping everything in secret, I’m glad that I can now disclose some preliminary information about the upcoming avast! version 5. The first thing to note is that the product is coming relatively soon. Namely, we’re currently planning to release it this October.

The product will be offered in three flavors: a free AV (that will supersede avast! 4.8 Home Edition), a paid AV (successor of avast! Professional Edition) and a full Internet Security suite. As usual, all customers (or users) with a valid avast! subscription will get a free upgrade to this new version. Read more…

Categories: Technology Tags:
July 17th, 2009

avast’s Top 5 Hidden Gems

Most users are not able to tell the difference between various antivirus software applications. They consider all the applications pretty much equivalent (function-wise) and usually decide which one to use according to subjective things like prettiness of the user interface, ease of use or lightness on system resources (and of course, the price).

More experienced users sometimes try to search for independent reviews and pay attention to detection rates measured in comparative tests. The problem is that these reviews and tests often produce conflicting results, making the situation even more confusing. In addition, most of these tests only perform on-demand scans, completely ignoring the on-access (and pro-active) parts of the product.

In this article, I’d like to pinpoint 5 features of avast! that we feel are pretty unique, and differentiate us from the pack. Read more…

Categories: Technology Tags: , , ,